Promotion of Access to Information

The right to access to information is enshrined in the Constitution of the Republic of South Africa (Section 32) and everyone has the right to access information that is held by the state, persons or institution. The Promotion of Access to Information Act, No 2. of 2000 (PAIA) is an Act that was passed to give effect to the constitutional right of access to any information held by the State and any information that is held by another person and that is required for the exercise or protection of any rights; and to provide for matters connected therewith - kindly click here to view the Act. Please note however that due to the sensitive nature of our business, there is certain information that can be made publicly available and some which may not be made available.

BankservAfrica (The Group) and its subsidiaries are committed to the requirements of this Act and ensure that it effects this fundamental right of access to information.

PAIA Manual

The Group’s PAIA Manual has been prepared in terms of Section 52 of the Promotion of Access to Information Act, No 2. of 2000. It is intended to provide a guide in terms of the structure, procedure to follow when requesting information held by BankservAfrica, fees payable and the grounds on which access to records may be refused.

Download the Manual