The essence of who we are and the sustainability of our business is inextricably linked with our ability to enable simplicity for our clients through our core competencies and leading through a philosophy of co-creation.
Our reputation is based on trust and to maintain this BankservAfrica has established excellent legal and governance frameworks, robust operating and escalation procedures as well as reliable network connections for our client.
BankservAfrica is authorised by PASA to act as a PSO (payment clearing house system operator) in terms of guidelines approved by SARB.
Good corporate governance is key to the integrity of BankservAfrica and our ability to manage risk and perform at optimum levels. We have an enterprise-wide risk management strategy, maintaining its focus on operational, regulatory compliance and information security risks.
We pride ourselves on creating interoperability through:
- Billing interchange fees
- Disaster recovery i.e. continuous processing
- Escalation / problem management
- Legal facilitation
- Project communication
- Reconciliation of transactions processing
- Standards and certification
- State of the art technology
- Trusted transactions
Our excellent standards, efficiencies and solutions for a wide range of payment channels and operations are all aligned to international benchmarks.
Through our customised business services, clients can benefit from and realise huge cost savings through our economies of scale. All our products and services are accompanied by a high level of service and the trusted reputation we have built up over 40 years.
Our business drivers of economies of scale, a wide range of products and service delivery are key to our reputation as a trusted, stable and sustainable service partner, offering exceptional service levels over four decades. Retaining this reputation remains our first priority.
To retain our reputation and to maintain our leading position in the industry, BankservAfrica employs world-class systems, infrastructure and expertise. We invest extensively in human capital, state-of-the-art information and communication technology (ICT) equipment, business continuity processes, disaster recovery, governance, compliance and risk management.