Apart from completing the actual financial transactions, the next most important requirement of a transactional system is to be able to resolve disputes quickly and effectively. In a real-time environment this necessity is even more important, as the impacts of incorrect transactions are felt far sooner than in less dynamic environments.
This value-adding service uses BankservAfrica’s software installed at the banks to speed up the resolution of disputes relating to ATM, debit card switching and real-time clearing services. The system is easy to use and allows bank officials to initiate and track queries over their life cycle. Reference numbers are systematically assigned, audit trails are kept and reporting functionality is included.
Access to the system ensures customers are able to address queries quickly and efficiently.
MIS: Through the reporting functionality on all queries as well as an audit trail on the history of unresolved queries, clients can be kept up to date on queries.
Reporting: User functionality eases the use of incoming, outgoing queries with audit features. These queries are able to effortlessly be assigned and tracked over their life cycle with easy-to-use drop-down menus of functions.