This electronic dispute management system facilitates the rapid and efficient resolution of disputes relating to credit card use.

Disputes are loaded, tracked and managed in a paperless environment, whereby communication between the two banks and the merchant concerned is facilitated.

If a dispute is valid, a chargeback is performed where the merchant is debited for the error and the cardholder is credited. In the event of an invalid dispute, the cardholder is presented with evidence that the transaction is valid.

 Features and advantages

• Administration:
  
  Banks are able to create, find, list, track and settle chargeback disputes quickly and effectively with their call centre staff managing the telephonic queries to closure while on the initial call. All associated parties work off common data; requests and workloads can be monitored and assigned, allowing supervisors more effective control over resources and resolutions of chargeback disputes.
  
   

• Reporting:
  
  As with all electronic solutions, business benefit is realised in process efficiencies, as well as operational cost reductions in terms of duplication, filing space, and consumables used.
  
   

• Reduced costs:
  
  Audit trails are logged at each step, reflecting the full process of all disputes, including fraudulent disputes.